Returns

Returns & Damaged Items

 

Choosing the right piece

Our ceramic sculptures and totems are one-of-a-kind pieces, made to become part of your home for a long time.

To make sure the right piece finds the right person, we kindly ask you to get in touch with us before placing your order. Especially when choosing a totem, please consider the height carefully and make sure it fits the space you have in mind.

We are always happy to help you choose the right piece for your home.

 

Returns

If, after receiving your order, you decide that the piece is not the right fit for you, you may return it within 14 days of delivery.

Please contact us before sending anything back. The item must be returned in its original condition, unused and undamaged, and in its original packaging.

Return shipping costs are the responsibility of the buyer. We strongly recommend using a tracked and insured shipping service, as the item remains your responsibility until it reaches us safely.

Once we have received and inspected the returned item, we will process your refund in accordance with our return policy.

For international returns, any customs duties, import taxes, VAT, clearance fees or other costs incurred when returning the item are the responsibility of the buyer. The buyer is also responsible for ensuring that the return shipment complies with all applicable customs requirements. We are not responsible for delays, additional costs or failed deliveries caused by customs procedures.

 

Sale items

Sale and discounted items are final sale and cannot be returned or exchanged.

 

Custom & commissioned pieces

Custom-made and commissioned pieces are created specifically for you and your space. These pieces are non-returnable and non-refundable.

For commissioned work, a 50% deposit is required in advance to begin the project. The remaining balance is due before shipment or delivery.

Once a custom piece has been approved and production has started, the deposit is non-refundable.

 

Damaged during shipping

We take great care in packing your sculpture, but unfortunately, damage can sometimes occur during transport.

If your order arrives damaged, please contact us as soon as possible and send us:

  • A photo of the outside of the box, including any visible damage

  • A photo of the inside of the packaging

  • Clear photos of the damaged item

Please keep all original packaging until your claim has been resolved, as the shipping company may require it for inspection.

Once we have received the necessary photos and confirmed the damage, we will arrange a replacement piece for you.

We want every sculpture to arrive safely and become exactly what it was meant to be: a piece that feels right in your home.